How to stop an argument
Defusing Angry Conversation
How to naturally transform heated, negative, emotional conversations into positive,
successful, mutual outcomes.
successful, mutual outcomes.
Discover mindset, language patterns, engaging questions and effective, persuasion communication strategies.
What you will learn:
- Mindset: How to stay centered and poised during a heated conversation.
- How to begin a difficult conversation so you control the emotions and outcome.
- Power persuasive words and phrases.
- What NOT to say that can escalate a conversation into an argument.
- How to apologize if it is something you did wrong, you're at fault ...do Not say "I'm sorry." In the program you will discover what to say instead.
Should it be:
- A difficult conversation with a client that is upset about the relationship or service. Or, you are upset with your client.
- A difficult conversation with a friend or love one. It could be a misunderstanding during a conversation. Or, something you said or did that needs to be addressed.
- A difficult conversation with a stranger. Outburse can happen anywhere now because of the higher level of current anxiety.
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