MSPA
As promised, my resource information from the MSPA Conference session.
Gloom to BOOM
Naturally attract clients (BOOM) by educating and offering crucial post-pandemic customer experience communication skills.
Gloom to BOOM
Naturally attract clients (BOOM) by educating and offering crucial post-pandemic customer experience communication skills.
Connect with Anyone in 90 Seconds or Less - Post-Pandemic
Post-Pandemic Traumatic Stress Disorder (P-PTSD)
My session overview:
Emanate ques of safety so others (customers) feel safe, comfortable, relaxed and have an enjoyable shopping experience. Knowledge and new awareness mystery shoppers need to know to inform business owners what can be improved in a new post pandemic shopping world.
The shopping experience has changed, unconsciously because of the pandemic.
It is biological from being under constant threat for almost two years, like soldiers with post traumatic stress syndrome (PTSD) from being in constant life threatening conditions.
Be the source to help, educate and guide your clients to create a new safe, positive shopping experience. In a safe environment customers will shop longer, possibly make larger purchases, and establish a new level of loyalty. A new stream of referrals.
Post-Pandemic Traumatic Stress Disorder (P-PTSD)
My session overview:
- Mindset to create safety, trust and rapport.
- Greeting - do's and don'ts - immediately set ques of safety
- Body motions and body position for trust and safety
- Voice patterns of influence - your voice can create authority and trust ...safety
Emanate ques of safety so others (customers) feel safe, comfortable, relaxed and have an enjoyable shopping experience. Knowledge and new awareness mystery shoppers need to know to inform business owners what can be improved in a new post pandemic shopping world.
The shopping experience has changed, unconsciously because of the pandemic.
It is biological from being under constant threat for almost two years, like soldiers with post traumatic stress syndrome (PTSD) from being in constant life threatening conditions.
Be the source to help, educate and guide your clients to create a new safe, positive shopping experience. In a safe environment customers will shop longer, possibly make larger purchases, and establish a new level of loyalty. A new stream of referrals.
Mindset - why making someone first feel safe is essential because of
Post-Pandemic Traumatic Stress Disorder (PPTSD).
One mindset tip to make others feel safe and trusting.
Post-Pandemic Traumatic Stress Disorder (PPTSD).
One mindset tip to make others feel safe and trusting.
Greet with open arms showing palms - Safety Que
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View this brief video clip and discover the impact your motions have with merchandise/payment interaction. - Safety/Trust Que
Dr. Stephen Porges
Specializing in trauma and autistic children.
The Vagus Nerve - The Polyvagal
Our body is on constant alert for danger and how it responds.
Mike Aguilera recent NBC News interview about post pandemic interactions
Mike Aguilera creator of:
- The Conversational Selling Method - how to naturally sell without a memorized script or typical features and benefits presentation. If you sound like a sale person you will be treated like a sales person. Instead have compelling conversations and position yourself as a trusted adviser.
- The Conversational Coaching Method - do not give advice, make it their idea. Bring out the best in your team. Transformational coaching in ten minutes or less.
- The Trust Method - how to quickly create safety, trust, rapport - Mindset, energy, body motion, body position, voice patterns, questions. Discover how to project ques of safety.
Contact Mike Aguilera if you would like to learn more about
specific custom trainings for MSPA.
Email or subscribe below.
specific custom trainings for MSPA.
Email or subscribe below.
"Your presentation was outstanding. I received a lot of positive feedback from the Department Heads who attended. Thank you."
- Lupe Acero
McDonald's USA LLC
- Lupe Acero
McDonald's USA LLC
“I have attended Mikes workshops on NLP, Building Rapport, and Effective Communication. After 10 years and 3 careers I can honestly say the knowledge Mike has shared is still with me and has helped me in all aspects of my life. You can't put a price on that.” -Patricia Herrera
"As a business owner, I am constantly trying to improve my communication skills and find ways to better my connections with people. Attending a recent seminar by Mike Aguilera, I was blown away to discover that I was actually subconsciously sabotaging these connections without even knowing it! Mike’s presentation zeroed in on the most common communication mistakes and gave us practical, no-nonsense ways to be more successful in our interactions. I walked away with so many practical tips that I am already integrating into my meetings and presentations."
-Nicole Warmerdam
"Mike, I had the pleasure of attending your How to be an Effective Communicator for Business and Leadership in a Global Workforce workshop at Cisco Systems. I found your NLP tips and best practices as it relates to being an effective communicator to be intellectually stimulating. So much so, that I decided to purchase your catalog of videos, e-books, and audio recordings of NLP communication strategies and tactics. One of the many concepts that you touched upon is reframing words and phrases that will enhance your energy when communicating in an environment when one would normally be nervous. My biggest takeaway from your teachings is the light you shine on voice pattern usage in the form of saying a statement, asking a question, and speaking with authority. It has become abundantly clear that I have opportunities to enhance my voice pattern usage when communicating with my clients. I have now started being more conscious and mindful of this opportunity and am taking proactive steps to turn this opportunity into a strength. Mike you are absolutely awesome and I am sure anyone would benefit from your pragmatic approach."
Best,
Alicia Reece, Cisco Systems
